Sustainable operating model

Problem

Post-launch platform operations — incident response for GCP deployments, Stripe billing escalations, connectivity failures, and release management — are currently handled ad-hoc by whoever is available. There is no defined on-call rotation, no triage severity framework, no release cadence, and no support escalation path. As user volume grows, this ad-hoc model will result in missed incidents, inconsistent response times, and burnout among the small engineering team. A sustainable operating model must be documented and adopted before the team scales.

Context

Possible Solutions

Plan

Implementation Progress

Review Feedback

• Review cleared